Skip to main content

Design Surrounds Us

Design surrounds us. But it is not always seen—instead, it is experienced. And that can be for better or for worse. Truthfully, we tend not to notice design (i.e., the immense intentionality behind everyday experiences) unless there is an overt design failure drawing our attention to the matter. In which case, of course, we suddenly all become engineers and architects full of constructive criticism.

Who the hell designed this? Purdue engineers would never—

I remember thinking that exact line, nearly two years ago as I was heading to the airport with a 25-pound suitcase in tow, across bridge after bridge in Venice, Italy. It wasn’t until I was approaching the airport, though, that I reconciled with a surprisingly modern bridge that elicited the worst frustration. Because that surprisingly modern bridge—let me tell you, it had no business being so poorly designed.

It was tiered with miniature, step-like fixtures every two-to-four feet on the ascent. So I simply couldn’t roll my suitcase, other tourists couldn’t roll theirs, and in having to try and stop at each step, haul it up to the next, and then roll onwards another two feet—it was an embarrassing traffic jam (and also an embarrassing display of upper-body strength).

Perhaps whoever designed it simply wanted to laugh at the tourists as they exited the city.

Because it certainly wasn’t because the designer sought genuine solutions for efficiency, traffic-flow, and accessibility for the masses while entering the airport. I have since learned that this interaction was the result of failed industrial design, the optimization of systems for mutual benefit.

One observation I’ve made, whether it be regarding a silly bridge or the latest iPhone updates, is that we have to reconcile our desire to push the envelope with our desire to maintain intuitive, familiar functioning. It was not until I began reading Norman’s The Design of Everyday Things that instances like this were put into perspective for me. 

The primary take away is that simplicity is key, right? But how can we apply that to a world that is always pushing forward? A world insistent on complicating itself for the sake of supposedly making our lives easier?

Comments

Post a Comment

Popular posts from this blog

Proposed Plan for Socially Distanced User Study of Wix.com

Plan for User Study: www.Wix.com I. Introduction Although a usability test is unlikely in this socially-distanced and pandemic-filled world, if I were to do one, this post describes how I would see myself doing it as well as a basic overview of my plan of study, had this been an option. II. Identifying Users 1. The users of this site align most with the age group of 20-35. This demographic uses Wix primarily for educational purpose and small business website platforms. 2. Users in this case will work through website creation, as that is the main function of the site. III. Target Identification of Problems Below are the main heuristics and an associated question to further explore the content of the site as I plan a User Study. A. Engagement Are the screen and workplace too crowded, and are they layered to maximize engagement? Is the site   nested too deeply with helpful tools to be useful? B. Error Tolerance Does the Help Desk analysis show enough specific problem de...
Post a Comment
Read more

Design Surrounds Us

Despite surrounding us in every object that we own, encounter, and interact with, design is oftentimes an invisible sort of force. Good design generally directs the user without being overtly noticeable, which means that it is often easier for us to pick out elements of bad design—that is, we most often notice design when we’re frustrated or confused by it. However, when we feel these emotions, it is important to understand which aspect of a design has caused them. Sometimes the failure in design is not caused by the most obvious component; indeed, the design of a specific frustrating component may have been the best design available if there are external and unmalleable constraints that it had to work within. Noting which level a design fails at, then, will make addressing design concerns much more exact and relevant, as critiquing a specific frustration without addressing the wider problematic system brings about no progress. While perhaps not the most exciting topic, a strong exampl...
Post a Comment
Read more

Think “Experience Architecture”

At the beginning of this class, we were assigned readings and videos about airports in order to conceptualize the main theme of the course, experience architecture. Experience architecture is the design of spaces (architecture) for users (experience), such as an airport. In de Botton's work, "A Week at the Airport," de Botton addresses a doubt about experience architecture that sheds light on the scope in which the concept applies. "Standing before costly objects of technological beauty, we may be tempted to reject the possibility of awe, for fear that we could grow stupid through admiration...[and] yet to refuse to be awed at all might in the end be merely another kind of foolishness. In a world full of a chaos and irregularity, the terminal seemed a worthy and intriguing refuge of elegance and logic." (de Botton, 2009, p. 3-4). Simply put, experience architecture is design that is meant for the experience of the user. De Botton communicates this through an exp...
Post a Comment
Read more